Q. Can I get Net For Less at my house?

A. Net For Less has service coverage across Ontario and Quebec, so you should be fine. If you have any doubts our Sales agents can check your specific location.

Q. Is the 6 Mbps speed guaranteed?

A. Maximum speeds over the Internet are affected by location and traffic, so the 6 Mbps is a ‘best case’ estimate and cannot be guaranteed.

Q. Why do I need a Dry Loop if I don’t have an active phone line?

A. Net For Less service uses a DSL connection to access the Internet, which can be carried over a regular telephone line. If you don’t have an active line at your location then the line will need to be activated as a stand-alone internet connection, or “dry loop”.

Q. I have cable television service; can Net For Less use that instead of a Dry Loop?

A. Net For Less doesn’t work over a cable connection, so you need either an active telephone line or a Dry Loop for access.

Q. My modem isn’t ADSL 2+ compatible! Can it still work for Net For Less Service?

A. Unfortunately if your modem is not ADSL2+ compatible it will not work properly with Net For Less service. To get the full use of your service you will need the appropriate equipment. Please contact our Orders Department if you wish to order a new modem.

Q. The money back guarantee is only for the first 30 days, what if I want to end my service after that?

A. If you wish to end your service after the first 30 days then terms and conditions will apply. This usually means that you will not be able to be reimbursed for prior payments; please call our sales or billing department for details.

Q. Will I be penalized for early cancellation?

A. You will not be penalized for cancelling your service before the end of your billing period, but you will not be able to claim a reimbursement for time unused.

Q. Why do I need an ATA for my phone to use the Digital Telephone service?

A. Telephone lines and VoIP digital lines work differently from each other, so they need the ATA box to translate the signal from one to the other.

Q. What is the difference between VoIP and a traditional telephone service?

A. VoIP (Voice over Internet Protocol) uses your Internet connection and communicates by data packets, just like how your computer can send and receive streaming data. Traditional telephone service uses an analogue signal sent directly through the phone line.

Q. Why is it mandatory to take the Internet with Net For Less?

A. Your VoIP communication service is directly connected to our data center and the connectivity is consistent. If you are subscribed to another ISP there may be issues that could possibly affect the quality of communication.

Q. How does the 'Quality of Service' feature work?

A. It is a protocol for prioritizing voice packets to avoid cuts. Our Internet routers and modems have this feature. Thus, you may download a file and talk over the phone without affecting voice quality.

Q. Will you cancel my account with my current provider?

A. No, you must close your account personally. If you port your phone number, closing with your old provider must be made only after the transfer of your number. Otherwise, you will lose your phone number.

Q. How do I transfer my number?

A. You must sign a form authorizing the portability. Please contact us for a copy of this form.

Q. Do I have to configure my equipment?

A. No, we will configure your equipment before shipping. Simply plug it in. Furthermore, we will configure a secure password for the incorporated wireless router; you just have to configure your wireless computers.

Q. What happens to my service if I move?

A. You can keep your phone number or we can provide you with another phone number in your area, if available. This is the great advantage of VoIP as you have the flexibility to use your phone wherever you travel.

Q. What type of telephone do I need to use VoIP?

A. You can continue using your existing phone. All you have to do is connect it to the available slot in the VoIP ATA router. If you do not have an ATA router then your telephone will need to be Digital Signal compatible.

Q. What happens in case of power failure?

A. A power outage will affect your modem and ATA just like it will your computer. This means that your Internet connection and your VoIP will not be functional without power. However, if you have your phone and ATA box plugged into an Uninteruptable Power Supply (UPS) or similar device, it will continue to work for as long as the UPS can supply power.